Chase website is down/Chase says online banking site running smoothly

Chase website is down
By Geoff Williams
Copyright by Wallet Pop
September 15, 2010
http://www.walletpop.com/blog/2010/09/14/chases-website-is-down/?icid=sphere_copyright


If you're a Chase Bank customer, I doubt I'm telling you anything you don't know: the Chase website is down.

It doesn't look like it at first, but if you to go to the site, at Chase.com, there on the left hand side are the words: Our website is temporarily unavailable. We're working quickly to restore access. Please log on later.

But they're not working quickly enough, at least according to one of my relatives and a Chase customer. This relative of mine has been anxiously alerting me every few hours today that Chase's website is still down. It's been down since Monday evening, which means it's been down around 15 hours or so.

I've contacted Chase's representative to get a comment, but so far, haven't heard anything. But even reporters who have talked to Tom Kelly, Chase spokesperson, haven't been told much. Mr. Kelly told Bloomberg Businessweek that the problem is "a technical issue," which really explains a lot, doesn't it?

There are 16.5 million customers right now who are unable to use the website, but the ATMs still work, and so does banking over the phone and in branches. We'll report more, when there's more to report.

P.S. Well, Tom Kelly just emailed me, with no more information than what BusinessWeek got, unless we count this telephone number. He wrote: "We are working on the technical issue. Customers can call telephone banking at 800-935-9935 or stop by a branch to conduct their business. ATMs were not affected."

See full article from WalletPop: http://srph.it/cjUZv0



Chase says online banking site running smoothly
Copyright by The Chicago Tribune
Posted today at 9:21 a.m.
http://chicagobreakingbusiness.com/2010/09/chase-tries-again-apologizes-for-online-banking-troubles.html


JPMorgan Chase’s online banking system appeared to be up and running Thursday morning after a Monday night crash left customers with spotty or no Web access to their accounts for three days.

Chase said its online banking service is operating well today.

“By 5 or 6 o’clock yesterday, things were moving quickly again,” said Chase spokesman Tom Kelly.

Customers, who received little information about the outage this week, were greeted with an apology from nation’s second-largest bank, which has 16.5 million online customers.

“Please accept our apology for the difficulties that recently affected Chase.com,” the bank said in an online message. “Giving you 24-hour access to your banking is of the utmost importance to us. This was not the level of service we know you expect.”

Chase reiterated its earlier promise to cover late fees incurred because of delayed online bill payments. The bank said payments scheduled for Sept. 13, 14 or 15 have been processed and that it is not necessary to reschedule these payments.

Some late-fee refunds will happen automatically if the affected payment was from a Chase account to another Chase account, such as from a checking account to a credit card account, Kelly said today.

In other cases, customers should call the bank or stop by a branch to get issues rectified, he said.

More information about the outage was disclosed Wednesday night, with the bank blaming the problems on a software glitch.

“A third-party database company’s software caused a corruption of systems information, disabling our ability to process customer log-ins to chase.com. This resulted in a long recovery process,” Kelly said.

The issue has been resolved, Joe Evangelisti, a JPMorgan Chase spokesman, said Thursday morning.